An on-demand tutoring app for live tutoring and uber like tutor/student rating and payment system
Problem Statement
The number of students in every classroom has increased
Every student has different learning needs
Private tuitions are costly and rigid timing
Pressure on students to score well
My Role
1. Done initial user research and made user persona
2. Creating an MVP in a 5 days sprint
Challenges
1. Allowing Students to find nearby tutors easily
2. Enable Students to Book On-demand In-person or Video Session
3. One-to-one Chat or Messaging Option
4. Ratings & Reviews
5. Screen the Tutor credentials for onboarding
PROCESS
Interviews
I conducted several interviews with stakeholders from different areas to hear needs, views and strategies for the Apps. This stage was important to create the user persona
User Flows
Onboarding
Usability Testing
Usability issue 1
Users ( Students) don't want show their face other than notebook scribbles and queries
Solution: Give option of choosing between Front and back camera before initiating a live tutoring
Usability issue 2
Some notifications were too pushy for an on-demand app. They wanted more options to rebook the same tutor with same or different problem
Solution: Give option of saving entire session as favorite and resume it or edit and use for next session
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