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Helpster App- Ondemand tutoring

An on-demand tutoring app for live tutoring and uber like tutor/student rating and payment system




Problem Statement

  1. The number of students in every classroom has increased

  2. Every student has different learning needs

  3. Private tuitions are costly and rigid timing

  4. Pressure on students to score well


My Role

1. Done initial user research and made user persona

2. Creating an MVP in a 5 days sprint


Challenges

1. Allowing Students to find nearby tutors easily

2. Enable Students to Book On-demand In-person or Video Session

3. One-to-one Chat or Messaging Option

4. Ratings & Reviews

5. Screen the Tutor credentials for onboarding




 

PROCESS

 


Product design







Interviews

I conducted several interviews with stakeholders from different areas to hear needs, views and strategies for the Apps. This stage was important to create the user persona


User Flows



Onboarding



Usability Testing


Usability issue 1

Users ( Students) don't want show their face other than notebook scribbles and queries

Solution: Give option of choosing between Front and back camera before initiating a live tutoring


Usability issue 2

Some notifications were too pushy for an on-demand app. They wanted more options to rebook the same tutor with same or different problem

Solution: Give option of saving entire session as favorite and resume it or edit and use for next session


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